The Beach House Loch Lomond
Terms and Conditions
Standard Room Booking Terms & Conditions
Payment & Cancellation
You will be asked to provide a credit card or debit card at the time of the Booking. Without this, we cannot accept your reservation.
We accept the following methods of payment: Mastercard, Visa Card (credit & debit)
We do not accept Maestro, American Express, Solo, Diners, Visa Electron, personal or company cheques for payment.
Guests must pay all outstanding charges prior to departure from the Hotel. If you fail to settle your account on departure your credit/debit card will be charged for the full outstanding amount.
All rates shown are applicable at the time of booking and are not valid in conjunction with any other offer.
A deposit of 25% of your stay will be taken at the time of booking. This deposit is non-refundable and non-transferable.
Cancellations within 48 hours of arrival or in the event of non-arrival, a 100% cancellation fee will apply and will be charged to the credit/debit card used at the time of booking.
You are not permitted to modify the check in/out date of your reservation within 48 hours of arrival.
Change of dates will be accepted up to 12 noon 48 hours before your day of arrival. Deposit monies will be transferred to new date. The Rate for new date will be as per published hotels rates.
Only 1 change of date is permitted per booking.
In the unlikely event that we have to change or cancel your booking, we reserve the right to do so. If this does arise you can either:
- Accept the changed arrangements as notified
- Make an alternative arrangement with us
- Cancel your booking and receive a full refund of any monies paid
We regret we cannot pay any compensation or any reimbursement of any expenses or costs you may incur as a result of any such cancellations.
In rare cases, we may have to cancel or reject a booking due to “obvious errors”. For clarity, an obvious error is a mistake on the website (e.g in terms of price) which a reasonable person would not consider to be normal. The amount charged will be reimbursed without charge in such case. Whether to cancel or reject a booking for this reason is at the sole discretion of the management.
Reservations made through certain third party websites and travel agents may not be eligible for changes or refunds.
VAT – All charges quoted for the provision of the services are inclusive of any Value Added Tax at the applicable rate at the tax point unless otherwise stated. Therefore any alteration between Taxes at point of booking to provision of service will be charged appropriately.
Arrival and Departure
Guests may check in from 3.00pm
We operate an automatic 9pm release time on rooms unless the hotel has been notified of late arrivals.
On arrival guests will be asked to produce the Credit or Debit card used when booking to guarantee things. Please note this is not a charge being made to your card.
Guests using the Hotel App will be required to fill out card details and pay for their stay at the point of check-in.
Check out is 11am.
Late Check-Out
Guests may request a late check out with reception on the morning of departure, late check-out is subject to availability and is not guaranteed. A charge of £10 per agreed hour after our check out time of 11am is payable. Guests are required to vacate their rooms by 11am on their departure date if a late check-out has not been agreed. Charges will apply if guests do not depart by 11am.
Additional Guests
We must be advised of additional persons in a room at the time of booking.
Children of 10 years and under are accommodated free of charge in appropriate rooms.
Third person sharing will be charged at £30.
Other
Dogs
The hotel accepts one dog per room at £25 per stay, we have specific rooms that we allocate to guests bringing a dog. Not all rooms allow a dog. We must be advised at the time of booking.
Dogs must not be left unattended at any times and owners are reminded to be respectful in relation to dog fowling.
Parking
Parking is provided free of charge subject to availability.
We cannot accept any liability for damage or theft from your vehicle whilst parked in the hotel grounds.
Please view our Dog Agreement PDF
Smoking
Smoking is not permitted in any of the guest bedrooms or in the main beach house corridors. This includes E-Cigarettes. If smoking is detected in your room during your stay, the fire alarm will sound and you will be asked to leave the hotel – a charge of an additional nights stay will apply as the room will be put out of service for a further evening in order to be refreshed. If after check out housekeeping report any evidence/smell of smoking the same terms will apply and you will be charged.
Smoke detectors are situated in all guest bedrooms and corridors. These detectors must not be removed or covered, should we discover any tampering with the detectors a £500 fee will be charged and guests will be asked to check out of the hotel immediately.
Alcohol
The Scottish Licensing Law does not permit consumption of your own alcohol within the hotel bedrooms, public areas or grounds.
Guest Behaviour
If you behave in an offensive, threatening or violent manner which includes any racist or discriminatory conduct towards our staff, you will be charged the full amount due to the hotel & asked to leave immediately.
Guest Feedback
In the unlikely event that you have an issue during your stay we advise you to bring it to the attention of hotel management at the time. This enables us the opportunity to rectify the problem during your stay.
Damage to the property
We reserve the right to charge for the repair and/or replacement of any items damaged during your stay. This charge will include any loss of room revenue due to damages. Please do not disconnect the smoke detector as this will result in the Fire Brigade being called out to the hotel and you will be charged £500.
Liability
The Company does not accept liability for loss or damage to any object, equipment, furniture, stock or any other property brought onto the premises by the Guest or persons authorised by the Guest.
Safes are provided for the convenience of the Guests but any property deposited there is entirely at your own risk.
Lost property will be stored within the hotel for 3 months then disposed of. Please contact the hotel direct to report any lost items. Items can be collected or posted at a charge of £10.
The Company will endeavour to assist Guests with storage of their equipment etc however it excludes liability for the loss or damage of those items.
Hotel Proprietors Act 1956
This Agreement does not affect any rights, which the Guest may have under the Hotel Proprietor’s Act 1956, where this act applies
Force Majeure
The Company shall not be in breach of the booking Agreement if it does not provide the services under this Agreement due to the following circumstances:
- Industrial action by the Company’s employees
- Industrial action by the staff of one of the Company’s suppliers
- Fire, lighting, explosion, riot, civil commotion, malicious damage, extreme weather conditions, storm, flood, burst pipes, earthquake, terrorism, Pandemic/Epidemic and the Hotel being damaged or destroyed.
- Breakdown of machinery, or any failure to supply the Hotel with gas, electricity, water and so on, outside the control of the Company.
If any of the above occurs the Company will do its best to avoid any inconvenience to you or your Guests.